If we have stock of the item you will be able to order the item, if it's out of stock it will show ‘out of Stock’. Please note as we have many customers shopping at the same time and it is our best indication of the stock level.
How do I place an order?
To place an order, simply follow these steps:
Can I place an order over the telephone?
Yes, you can place an order by calling our team at 0843 122 1473.
What methods of payment can I use?
You can pay using the following methods:
How do I collect my order?
You can collect your order directly from our store. Just come to our checkout counter, and we will retrieve your order for you.
You cannot do this online and will need to ‘get in touch’ and speak to one of our customer care advisers as soon as possible.
We are sorry to hear that you may want to cancel your order, please ‘get in touch’. The order will be canceled and refunded as long as you have not collected your order. If the order has been collected, you will be asked to call back to the store, and we will give you a full refund or exchange.
Once you have contacted us to make an exchange bring the item or items you would like to exchange with you, and we will have the items ready at our till to exchange for you.
This will depend on why the refund was requested. If you are just canceling your order before collection, then we can issue a refund straight away, and this can take 3-5 working days. If you have collected the items, then the refund will be issued once you return the items back to our store, and again, this can take 3-5 working days. All refunds will be returned on the card that was used in the purchase process.