Privacy Policy

Privacy Notice

Welcome to Furvox. This notice outlines how we collect, utilize, and safeguard information about you, including with whom we may share it, and your rights in relation to your data. This notice encompasses most of your interactions with Furvox, whether through our website, at our facilities, via our apps, or on social media platforms. If we need to use your personal data in ways not covered by this notice, we will inform you accordingly and update this notice as needed.

1. Who We Are

We are Furvox Ltd (“Furvox”, “we”, “us”, or “our”), a company registered in England and Wales (Company No. 15217267), with a registered office at 128 City Road, London, England, EC1V 2NX. We are registered with the Information Commissioner in accordance with the General Data Protection Regulation (the “Act”, Data Protection Registration no. 15217267. For the purposes of the Act we are the data controller of your personal data.

2. What Do We Collect, How, and Why?

We collect most personal data directly from you as you use our services or contact us, including technical information generated when you use our website, apps, or other online services. Data we collect may include:

• Contact details such as your name, address, email, and social media accounts when you contact us, and location information when referring you to local services.
• Pet details and prescription information.
• Information about services you've used or requested, customer service feedback, opinions, survey responses, contact preferences, and information recorded by our employees during service provision, which may include call recordings.
• Financial information, including payments, account status, and credit information.
• Information about your website and online service usage, including technical identifiers like cookies.

We collect this data to:

• Provide the services you've requested, manage payments, and fulfill contractual obligations.
• Enhance our services, gather feedback through surveys, and serve our legitimate business interests.
• Manage our online services effectively and securely, meeting our legitimate business interests and legal obligations.
• Fulfill regulatory obligations, prevent or detect crime, and protect animal welfare.
• Provide information about products and services of potential interest with your consent.

If you choose not to provide some personal data, it may impact our ability to provide certain services, such as payment processing or contacting you.

We typically do not collect or use 'special category' data, such as religion, sexuality, or health data.

3. Who We Share Your Personal Data With

In addition to using service providers, we may share information with other organizations that also act as data controllers. This may include:

• Veterinary organizations, laboratories, and animal health providers, where data cannot be anonymized or is otherwise necessary.
• Insurance and legal advisors.
• Debt recovery agencies.
• Law enforcement, fraud prevention agencies, and public authorities.
• Companies approved by you (e.g., social media platforms).

In cases where our business is outsourced, sold, or merged, and as permitted by law, we will share your data with the new provider to ensure uninterrupted service provision, and they may use your data in accordance with this policy. You will be informed of such changes and given the opportunity to opt out.

4. International Transfers

Furvox operates internationally, and some processes may occur outside your home country. We ensure your data is protected to the same standards by:

• Using countries approved by data protection regulators for data protection.
• Implementing regulator-approved contracts to safeguard your data and rights.

Furvox operates exclusively within the United Kingdom at the moment and does not use service providers in other countries.

5. Keeping Your Personal Data Secure

We have security measures in place to protect your data, limit access, identify and address security breaches, and other security threats.

We restrict access to your personal data to those with a need to know, who process your data based on our instructions, subject to confidentiality duties and contractual terms to protect your data.

6. Data Retention

We retain your data for a period reasonably necessary to fulfill the purposes for which it was collected, including legal, regulatory, tax, or reporting requirements.

7. Being In Control Of Your Information

Under data protection laws, you have important rights, including:

• Requesting information about how we use your data.
• Obtaining a copy of your personal data.
• Requesting corrections to inaccurate data.
• Withdrawing consent for automated decisions (which we do not make).
• Requesting data deletion.
• Withdrawing consent you've given.
• Requesting the cessation of data processing.

Some of these rights may be subject to limitations or exemptions. To exercise your rights or file a complaint, please complete a Rights Request Form or contact us at info@furvox.com or 0843 122 1473.

If your concerns are not resolved to your satisfaction, you may also contact the relevant data protection authorities.