Terms and Conditions for Furvox Ltd

Company No. 15217267

These terms and conditions (hereinafter referred to as the "Terms") are designed to provide you with a clear understanding of how your interaction with our website and the purchase of our pet food and other products (collectively known as the "Products") are governed. It is crucial that you carefully read and comprehend these Terms before proceeding to use our website or making any purchases. By using our website or purchasing any of our Products, you are indicating your consent to be bound by these Terms.


1. Definitions


2. Use of the Website


3. Purchase of Products

The process to place an order entails adding the desired Products to your shopping cart and proceeding to the checkout stage. At checkout, you will be prompted to provide your delivery and billing information. Please note that your order is not considered accepted until you receive an order confirmation email from us. We reserve the right to cancel any order at any time, with or without reason.


4. Delivery

We are committed to delivering your Products to the specified delivery address, as outlined in your order confirmation email. We will make reasonable efforts to ensure that your Products reach you within the estimated delivery timeframe detailed in your order confirmation email. However, we cannot guarantee delivery on a specific date or time. If you are unavailable to receive the Products at the time of delivery, the courier may either leave them in a secure location or return them to us. If your Products are returned to us, we will reach out to you to arrange a suitable redelivery time.


5. Returns and Refunds

If, for any reason, you are dissatisfied with our Products, you have the option to return them to us within 14 days of the delivery date, entitling you to a full refund. To initiate a return, please contact us at info@furvox.com to obtain a return authorization number. Please ensure that the Products are returned in their original packaging and in a new and unused condition. Please note that you are responsible for covering the cost of returning the Products to us.


6. Limitations and Limitation of Liability

6.1 You may not use the Website for:

6.1.1 disseminating any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material;

6.1.2 transmitting material that encourages conduct that constitutes a criminal offence, results in civil liability, or otherwise breaches any relevant laws, regulations, or codes of practice;

6.1.3 gaining unauthorised access to other computer systems;

6.1.4 interfering with any other person's use or enjoyment of the Website;

6.1.5 breaching any laws concerning the use of public telecommunications networks;

6.1.6 interfering or disrupting networks or websites connected to the Website; or

6.1.7 making, transmitting, or storing electronic copies of materials protected by copyright without the permission of the owner.

6.2 We reserve the right to refuse to post material on the Website or to remove material already posted on the Website.

6.3 You fully indemnify us against any and/or all losses, liabilities, costs, and/or expenses reasonably suffered or incurred by us, any and/or all damages awarded against us under any judgment by a court of competent jurisdiction and any and/or all settlements and sums paid by us as a result of any settlement reasonably agreed by us arising out of or in connection with:

6.3.1 any claim by any third party that the use of the Website by you is defamatory, offensive, or abusive, or of an obscene or pornographic nature, or is illegal or constitutes a breach of any applicable law, regulation or code of practice;

6.3.2 any claim by any third party that the use of the Website by you infringes that third party's copyright or other intellectual property rights of whatever nature; and/or

6.3.3 any fines or penalties imposed by any regulatory, advertising or trading body or authority in connection with the use of the Website by you.

6.4 Furvox cannot be held liable for any direct, indirect, incidental, special, or consequential damages arising from or related to your use of our Website or the purchase and use of our Products. The total liability of Furvox to you for any claims arising from or associated with these Terms will be limited to the amount you initially paid for the Products.


7. Governing Law and Jurisdiction

These Terms are governed by and interpreted in accordance with the laws of England and Wales. Any dispute that arises concerning these Terms will be subject to the exclusive jurisdiction of the courts located in England and Wales.


8. Ownership and Intellectual Property

8.1 The Website is owned and operated by us, Furvox Ltd, a company registered in England and Wales under company number 15217267, with a registered office at 128 City Road, London, England, EC1V 2NX.

8.2 The copyright and all other intellectual property rights in and to the Website and any and/or all of the material on the Website are either owned by us or are included with the permission of the owner of the rights. As a visitor to the Website, you may download a single copy of each piece of material contained on the Website for your own private viewing purposes only, provided you keep intact all and/or any proprietary notices.

8.3 Subject to condition 8.2 above, no copying of either the Website and/or any and/or all of the material contained on the Website or distribution for any commercial or business use is permitted without our prior written consent. You may not include a link to the Website or display the contents of the Website surrounded or framed or otherwise surrounded by material not originating from us without our prior written consent.


9. Your Account

9.1 If you use the Website, you are responsible for (1) maintaining the confidentiality of your account and your password and (2) restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that your password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else or if your password is being, or is likely to be, used in an unauthorised manner.

9.2 You must ensure that the details provided by you on registration at the Website or at any time are correct and complete.

9.3 You must inform us immediately of any changes to the information that you provided when registering by updating your personal details. You can update your personal details by logging into your account and making the necessary changes.

9.4 On the Website, we sell products for purchase only by people aged 18 or over. People aged under 18 may use the Website only with the involvement and supervision of a parent or guardian. The parent or guardian is required to accept these Terms and Conditions and place any orders for the person aged below 18. You hereby warrant that, at the date you accept these Terms and Conditions, you are aged 18 or over.


10. Website Information & Availability

10.1 Whilst we take every care to ensure that the information on the Website is accurate and complete, some of it may be supplied to us by third parties, and we are unable to check its accuracy or completeness. You are advised to verify the accuracy of any information before relying on it. Further, due to the inherent nature of the Internet, errors, interruptions, and delays may occur in the service at any time. Accordingly, subject to condition 13 below, the Website is provided "AS IS" with warranties excluded to the fullest extent permissible by law. Subject to condition 13 below, we do not accept any liability arising from any inaccuracy or omission in any and/or all of the information provided on the Website or interruption in availability.

10.2 If a fault occurs in the service of the Website, you should report it to Customer Services via info@furvox.com.

10.3 Your access to the Website may be occasionally restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to restore the service as soon as we reasonably can.

10.4 Your attention is drawn to the following information in particular:

10.4.1 While we do our very best to ensure that the ingredients, feeding guides, and analyses information is kept up to date, there may be occasions where a manufacturer has changed their recipe and this has not yet been reflected in the information on our product pages. Please always refer to the product packaging upon receipt of your order for the fullest and most up to date copy of the product's ingredients.

10.4.2 Suitable Breeds. We understand that when shopping online, it may be difficult to visualize the actual size of an item, even where approximate product dimensions have been provided. We have, therefore, provided where possible, a list of potentially suitable breeds for many of our products. Due to the sheer number of breeds of Dog in the UK, this list is a guide only and is by no means meant to be definitive. This guide is based on a breed's generic size and attributes. Each pet is an individual, and therefore, while a product may generally be suitable for a certain breed type, it may not be suitable for certain individual pets. Therefore, upon receipt of your order, please ensure that you are confident that the product(s) you have purchased will, in fact, be suitable for your pet's unique individual requirements.


11. General

These Terms serve as the entire agreement between you and Furvox regarding your use of our Website and the acquisition of Products from us. Furvox reserves the right to modify these Terms at any time without prior notice. Should any provision of these Terms be deemed invalid or unenforceable, it will be removed from these Terms, and the remaining provisions will remain in full force and effect.


If you have any inquiries or concerns regarding these Terms, please don't hesitate to get in touch with us at info@furvox.com. We are here to assist you!